Frequently Asked Questions
Expert grooming advice and order support for the modern gentleman.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the UK takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
How do I determine which shaving cream is best for my skin type?
We offer a variety of formulations. For sensitive skin, we recommend our Ultimate Comfort range, which is unscented and enriched with lavender oil. For normal skin, our traditional glycerin-based croaps provide excellent lubrication and hydration.
What is your return policy for grooming products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our concierge team to initiate a return.
Are Truefitt & Hill products tested on animals?
No, we are committed to ethical practices. None of our products or ingredients are tested on animals, and we work closely with our suppliers to ensure the highest standards of cruelty-free production.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer gift wrapping for special occasions?
Certainly. We offer premium gift boxing options at checkout, where your items will be elegantly presented in our signature heraldic packaging, perfect for any discerning gentleman.